Opinion Intelligence

OMNICHANNEL OPINION INTELLIGENCE

Beyond monitoring: discover, assess and respond to every material risk

Beyond monitoring: discover, assess and respond to every material risk

Built for governments, enterprises and brand organizations, the platform combines large-scale data collection, NLP, multimodal recognition, knowledge graphs and large-model reasoning to monitor news, social media, short video, forums, official accounts and industry sources. It clusters events, traces propagation, assesses risk and produces evidence-based recommendations and reports.

Use cases

For omnichannel monitoring and risk warning

Government institutions

Monitor public information and emerging events to support risk analysis and decisions.

Enterprise organizations

Aggregate information sources and evidence to inform analysis and response recommendations.

Brand organizations

Track brand-related information and propagation paths to support alerts, coordinated responses and reports.

Monitoring and response

Evidence driven · Fully traceable · Reviewable

Connect monitoring, identification, assessment, alerting, response and review into an executable and traceable workflow.

  1. Monitor

    Monitor multiple sources

  2. Identify

    Identify events and risks

  3. Assess

    Analyze linked evidence

  4. Alert

    Prioritize risk alerts

  5. Respond

    Coordinate and track action

  6. Review

    Report and review outcomes

Evidence driven · Fully traceable · Reviewable

Product capabilities

Live Omnichannel Monitoring

Discover important information quickly

AI Event Clustering

Continuously track emerging events

Multidimensional Analysis

Sentiment, views, regions and propagation paths

Tiered Risk Alerts

Detect abnormal trends early

Evidence-Based Assessment

Generate conclusions and response advice

Collaborative Response

Trace every step through work orders

Automated Reporting

Daily, weekly, monthly and special reports

Enterprise Governance

Roles, data governance and private deployment

Situational Visualization

Command views of the overall opinion landscape

Deployment & services

Roles, data governance and private deployment

Talk to us about business fit, product demonstrations and implementation.

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